email: info@iberia-groups.com
toll free: 1-800 549 2770

Coronavirus outbreak - updated 2 October 2020

12 March 2020

Following the COVID-19 disruption and with the aim of giving you greater flexibility as we begin flying, we are extending our groups flexibility policy:

POLICY

Ticketed Groups bookings issued before September 30, 2020: 

Changes are permitted (including dates of departure up to December 31, 2021) whether original flights are operating or cancelled.

Please see further guide for full criteria >

Unticketed Groups bookings made before September 30, 2020:

For groups bookings with flights departing between October 1 2020 and June 30, 2021, cancellations or changes (including dates of departure up to December 31, 2021) are permitted before October 31, 2020.

Also, if you choose to change route and/or date for mentioned flights within its deadlines, we are pleased to offer you a FREE passenger for every 25 flown once group is confirmed following a date or route change.

Please see further guide for full criteria >

TRAVEL ADVICE

Please read and ensure your customers are aware of Iberia's health and safety requirements before they begin their journey to the airport

You can check your customers' flight status here


CONTACTING US

We are currently working through high enquiry volumes and will be processing the bookings in order of departure date/time. Please email your enquiry with the following:

- PNR and departure date in the subject line

- The rebooking options your would like (in order of preference) plus your contact number and any other details that may help us to resolve your request as efficiently as possible in the email body

If you have not heard from us and your booking is due to travel in 24 hours please email us at info@iberia-groups.com.


Coronavirus updates

For latest advice on coronavirus please check:

Our update on how we're keeping passengers safe, and what they can do to help including bringing their own face mask

Coronavirus Government response

World Health Organisation


Travel advice

For latest advice visit the Foreign Office

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