Due to the current COVID19 uncertainty and with the aim of giving you greater flexibility, we are extending our groups flexibility policy for flights up until 31 July 2020, if you change or cancel your groups' bookings before 31 May 2020 and for flights departing between 1 August 2020 and 31 December 2020, if you change or cancel your groups' bookings before 30 June 2020.
Also, if you choose to change route and/or date for mentioned flights within its deadlines, we are pleased to offer you a FREE passenger for every 25 flown. For unticketed groups, changes are permitted up to 12 months after the original flight departure date. For ticketed groups date changes will be permitted until December 31 2021.
We are currently working through high enquiry volumes and will be processing the bookings in order of departure date/time. Please email your enquiry with the following:
- PNR and departure date in the subject line
- The rebooking options your would like (in order of preference) plus your contact number and any other details that may help us to resolve your request as efficiently as possible in the email body
If you have not heard from us and your booking is due to travel in 24 hours please email us at firstname.lastname@example.org.
You can check your customers' flight status here
For latest advice on coronavirus please check:
Our update on how we're keeping passengers safe, and what they can do to help including bringing their own face mask
Coronavirus Government response
World Health Organisation
For latest advice visit the Foreign Office