Following the COVID-19 disruption and with the aim of giving you greater flexibility as we begin flying, we are extending our groups flexibility policy for flights originally due to depart up until 31 December 2020 when you change or cancel your groups' bookings before 30 September 2020.
Ticketed Groups: changes are permitted for travel up to 31 December 2021.
Unticketed Groups: cancellations or changes are permitted before 30 September 2020 for travel up to 31 December 2021.
Also, if you choose to change route and/or date for mentioned flights within its deadlines, we are pleased to offer you a FREE passenger for every 25 flown once group is confirmed following a date or route change.
Please read and ensure your customers are aware of Iberia's health and safety requirements before they begin their journey to the airport
We are currently working through high enquiry volumes and will be processing the bookings in order of departure date/time. Please email your enquiry with the following:
- PNR and departure date in the subject line
- The rebooking options your would like (in order of preference) plus your contact number and any other details that may help us to resolve your request as efficiently as possible in the email body
If you have not heard from us and your booking is due to travel in 24 hours please email us at firstname.lastname@example.org.
You can check your customers' flight status here
For latest advice on coronavirus please check:
Our update on how we're keeping passengers safe, and what they can do to help including bringing their own face mask
Coronavirus Government response
World Health Organisation
For latest advice visit the Foreign Office