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Coronavirus outbreak

12 March 2020

Due to the current Coronavirus (COVID-19) situation, which is rapidly evolving and affecting the travel industry, we will do our best to keep you updated on this article with key information and links you can refer to in relation to your bookings during this time of uncertainty. 

Find the latest Iberia Groups policy here

We are currently working through high enquiry volumes and will be processing the bookings in order of departure date/time. Please email your enquiry with the following:

- PNR and departure date in the subject line

- The rebooking options your would like (in order of preference) plus your contact number and any other details that may help us to resolve your request as efficiently as possible in the email body

If you have not heard from us and your booking is due to travel in 24 hours please email us at

Flight status

You can check your customers' flight status here

Coronavirus updates

For latest advice on coronavirus please check:

Our update on how we're keeping passengers safe, and what they can do to help including bringing their own face mask

Coronavirus Government response

World Health Organisation

Travel advice

For latest advice visit the Foreign Office

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